Head of Technical Services
About this role
Physical facility controls and cloud IT infrastructure must evolve to integrate seamlessly as Waymo transitions from research and development to global commercial scale. The Global Places and Services team operates the physical and technical infrastructure supporting autonomous vehicle technology. The Head of Technical Services will resolve architectural gaps between physical building operations and digital cloud platforms by acting as the Master Systems Integrator and top-level technical authority.
In this position, the leader will define long-term network architectures for Building Automation Systems and Building Operating System service frameworks. Daily responsibilities include leading engineers and technicians, enforcing control design standards, resolving critical operational outages, and partnering across IT, Hardware, and Facilities. A successful candidate brings deep technical expertise in automation systems and operational technology integration alongside proven strategic leadership abilities.
What you will do
- Define the technical direction and global network architecture for Building Automation Systems and Building Operating System platforms to prioritize system sustainability and scalability.
- Act as the Master Systems Integrator to direct the integration of on-premise operational technology networks, IP controllers, and cloud architectures across charging and building systems.
- Serve as the primary third-level technical contact during critical building automation disruptions, leading root cause analysis and deploying permanent architectural fixes.
- Oversee the creation of control submittals, network topologies, panel layouts, and controller programming while enforcing data schemas and code reviews.
- Lead and motivate a team of automation technicians and integration engineers to build technical depth in network diagnostics and operational excellence.
- Partner with IT, Hardware Engineering, Fleet Operations, and automation vendors to translate operational needs into integrated building operating system requirements.
What you need
- Candidates must possess five to seven plus years of experience in building automation systems, operational technology and information technology network integration, or master systems engineering.
- Must have deep expertise in building automation protocols such as BACnet IP, BACnet MS/TP, and Modbus alongside edge-to-cloud network architectures.
- Required technical skills include proficiency with Linux environments, programming and scripting languages like Python and Java, database management, and cloud technologies like GCP, AWS, or Azure.
- Must demonstrate a strong foundational understanding of HVAC mechanics and electrical control circuits with the ability to translate complex wiring diagrams and spatial schematics.
- Required experience includes applying frameworks like ITIL, Agile, Scrum, or DevOps to smart building operations combined with leading third-level incident resolution.
- Must have a demonstrated ability to navigate technical ambiguity, drive cross-functional alignment, and manage technical debt across legacy infrastructure.
Nice to have
- Prior experience serving as a Master Systems Integrator on enterprise-scale smart building projects integrating edge operational technology networks into cloud platforms.
- Deep technical expertise in BACnet object mapping, custom operational technology gateway configurations, and network standards for connected facility and charging infrastructure.
- Proven track record of transitioning organizations from disparate manual building management tools to centralized enterprise building operating system platforms.
- Experience managing charging infrastructure within autonomous vehicles, robotics, tech hardware, aerospace, or mission-critical enterprise environments.
- Ability to travel up to 25% of the time.
Benefits
- Discretionary annual bonus program
- Equity incentive plan
- Company benefits program
Skills and tech stack
Questions candidates ask
What is the remote work policy for this role?
This role follows a hybrid work schedule based out of Mountain View, California.
What is the salary range for this position?
The expected base salary range for this full-time position across US locations is $226,000 to $278,000 USD. Actual starting pay is based on job-related factors including exact work location, experience, relevant training, education, and skill level.
What team will this person work on?
This person will work on the Global Places and Services team and report to the Director of eMobility hiring manager.
Is travel required for this position?
The posting lists travel requirements as up to 25% travel time.