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Head of Customer Engineering

AnyscaleSan FranciscoCustomer Solutions Group
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Salary
$315K - $375K USD
Job type
Full-time
Posted
3 Jul 2026
Status
Open · checked 7d ago

About this role

Role Overview

Production is seeking an experienced Head of Customer Engineering to direct a skilled technical team in San Francisco. This position suits an accomplished engineering leader with a background in cloud infrastructure or developer tools who wants to drive customer success and product evolution.

Key Responsibilities

Direct a high-performing technical team handling customer escalations, support quality, and issue resolution for production AI workloads.
Oversee operational health metrics such as customer satisfaction, response times, and engineering effectiveness.
Coach and mentor technical engineers while fostering a collaborative, customer-focused culture.
Establish reporting and analytics to track operational performance and spot recurring customer challenges.
Coordinate closely with Product Management and Engineering to relay user feedback and address systemic product issues.
Lead the team through rigorous debugging and root-cause analysis involving cloud infrastructure and distributed systems.
Spearhead initiatives focused on lowering repeat support tickets through better documentation, automation, and diagnostics.

Requirements

Possess eight or more years of professional engineering background, including three to five years managing support, site reliability, or developer support teams.
Bring previous experience directing customer-facing engineering squads within a high-growth infrastructure software or SaaS firm.
Demonstrate a strong technical foundation supporting distributed systems, Kubernetes, AI platforms, or cloud infrastructure.
Show proven success using data and cross-functional partnerships to elevate technical customer organizations.
Communicate effectively with executives, clients, product managers, and engineers during complex technical escalations.
Maintain an entrepreneurial mindset defined by ownership, pragmatism, and execution.

Nice to Have

Background leading Developer Experience, Site Reliability Engineering, or Customer Engineering teams.
Experience writing software, automation, tooling, or diagnostics within a customer-facing environment.
Familiarity with Ray or other distributed computing architectures.
Experience supporting modern cloud platforms or AI and machine learning infrastructure.
Experience operating within a Series C or Series D startup environment.
Prior involvement with open-source communities or collaborating directly with product engineering groups.

Skills and Tools

Azure
Kubernetes
Distributed Systems
Cloud Infrastructure
AI and Machine Learning Platforms
Analytics and Operational Reporting

Salary and Benefits

Annual base salary ranging from $315,000 to $375,000 USD.
Competitive equity package.
Health, vision, and dental coverage with many plans up to 99 percent covered by the employer.
Flexible time off policy alongside paid parental leave.
Mental health support resources.

About the Company

Production is on a mission to democratize distributed computing and simplify scalable machine learning for developers of all backgrounds. The organization commercializes Ray, an open-source framework utilized by major tech enterprises such as OpenAI, Uber, Spotify, Instacart, and Cruise. Backed by prominent investors including Andreessen Horowitz, NEA, and Addition, the company has raised over $250 million to date and builds infrastructure that scales artificial intelligence workloads from laptops to massive clusters.

How to Apply

Interested candidates should visit the official company careers page to submit an application for this opportunity.

Skills and tech stack

AzureKubernetes

Questions candidates ask

What is the salary range for the Head of Customer Engineering role?

The annual base salary is between $315,000 and $375,000 USD.

Where is this position located?

This role is based in San Francisco, California.

How many years of experience are required for this position?

Candidates must have 8+ years of engineering experience, including 3-5+ years leading support engineering, SRE, or related technical teams.

What benefits are included with employment?

Benefits include equity, health, dental, and vision coverage with many plans up to 99 percent employer-covered, flexible time off, paid parental leave, and mental health support.

What skills are mentioned in the job requirements?

Key requirements mention experience with cloud infrastructure, distributed systems, Kubernetes, AI/ML platforms, and developer infrastructure.

Ready to apply?

The application is on the official Anyscale careers page.

Apply on company site