Forward Deployed Solution Strategist (India)

lyricIndiaCustomer Success / Professional Services

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Opens the official lyric careers page

Salary

Not listed

Job type

Full-time

Work mode

Remote

Experience

Senior · 15+ yrs

Posted

8 Oct 2026

Status

Open · checked 7d ago

About this role

This senior-level position suits an experienced technical leader with a strong quantitative foundation who wants to spearhead AI and machine learning customer engagements for enterprise supply chains in India. Based in India, the Forward Deployed Solution Strategist role drives technical customer interactions, predictions workstreams, and team development.

Role Overview

Lyric is hiring a Customer Success Business Partner to lead the technical customer engagement practice in India. This position requires hands-on machine learning expertise applied to supply chain prediction problems, along with the ability to lead a local team of data scientists and machine learning engineers. The strategist owns in-region executive customer relationships and partners with regional counterparts in the US or EMEA to align account planning and technical delivery.

Key Responsibilities

Own technical workstreams within strategic enterprise accounts, focusing on AI and machine learning predictions use cases like demand sensing, forecasting, probabilistic planning, and dynamic optimization.

Lead integrated machine learning workflows that combine predictions with optimization, planning, and execution paradigms.

Build and configure models, run experiments, and validate results hands-on alongside the team when needed.

Act as the subject matter expert on predictions and machine learning for internal stakeholders and customers.

Translate complex machine learning concepts into clear business narratives for customer executives and planning leaders.

Build, lead, and mentor an India-based team of predictions practitioners, including data scientists, machine learning engineers, and operations research modelers.

Own in-region executive customer relationships and collaborate with US or EMEA colleagues for cross-regional account planning.

Participate in quarterly business reviews, success planning sessions, and governance meetings with a technical perspective.

Identify opportunities to expand predictions use cases within existing accounts and monitor customer health signals regarding model performance.

Share actionable technical feedback with product and engineering teams to help shape roadmap priorities.

Requirements

15+ years of experience in supply chain data science, machine learning engineering, technical consulting, or a related quantitative field.

Deep expertise in applying machine learning and AI to supply chain prediction use cases such as demand classification, forecasting, probabilistic planning, and optimization.

Hands-on proficiency in end-to-end machine learning workflows covering feature engineering, model training, deployment, and production monitoring.

Strong working knowledge of supply chain planning domains including demand planning, inventory, S&OP, and fulfillment.

Demonstrated experience leading, managing, and developing quantitative teams of data scientists and machine learning engineers.

Executive presence with the ability to present to senior customer stakeholders and C-suite executives.

Skills and Tools

Machine Learning

Artificial Intelligence

Predictive Modeling

Statistical and Neural Forecasting

Demand Sensing

Probabilistic Planning

Dynamic Optimization

Feature Engineering

Model Training and Deployment

About the Company

Lyric is an enterprise AI platform built specifically for supply chains. Founded in December 2021, the company provides out-of-the-box AI solutions and a platform-first approach that features end-to-end product composability. A growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, and Coca-Cola, use the platform to innovate their supply chain decision intelligence.

How to Apply

Candidates should visit the official company careers page to apply for this position.

Skills and tech stack

Machine Learning AI AutoML Neural Networks

Questions candidates ask

What is the location of this role?

This role is located in India.

What level of experience is required for this position?

Candidates must have 15+ years of experience in supply chain data science, machine learning engineering, technical consulting, or a related quantitative field.

What are the primary technical focus areas for the role?

The role focuses on AI and machine learning predictions use cases, including demand sensing, statistical and neural forecasting, probabilistic planning, and dynamic optimization.

Does this role involve team leadership?

Yes, the position requires building, leading, and mentoring an India-based team of predictions practitioners such as data scientists, machine learning engineers, and operations research modelers.

How does the role interact with other regions?

The role owns in-region executive customer relationships in India while partnering with US or EMEA-based Customer Success Business Partners for cross-regional account alignment and planning.

Ready to apply?

The application is on the official lyric careers page.

Apply on company site