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Enterprise Key Account Director

SupermoveRemoteOperations
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
30 Sept 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Enterprise Key Account Director at Supermove is a full-time remote position tailored for professionals with four or more years of experience in enterprise implementation, technical account management, or management consulting. This role acts as the primary quarterback for the largest accounts from the initial signature through the first renewal, ensuring successful launches and ongoing expansion.

Key Responsibilities

Own the entire relationship and business results for a select group of major accounts, engaging stakeholders from executive sponsors to daily operations teams.
Direct complex implementations by establishing scopes, timelines, milestones, and leading onsite working sessions.
Design and deploy artificial intelligence solutions within customer operations, configuring voice agents and Autopilot workflows.
Conduct hands-on monitoring of live AI agents, reviewing logs, refining playbooks, and analyzing performance data.
Act as the primary internal advocate for enterprise customers by translating operational insights into clear product requirements for engineering teams.
Track financial returns and build data-driven dashboards to demonstrate clear return on investment to client leadership.
Identify operational risks proactively, collaborating with sales during handoffs and driving expansion opportunities once accounts achieve stability.

Requirements

Four or more years of professional experience in technical account management, enterprise implementation, management consulting, or equivalent client-facing roles managing complex projects.
Strong technical proficiency with a clear understanding of APIs, data flows, and webhooks.
Practical, serious use of artificial intelligence in professional workflows, including prior experience building, evaluating, or tuning LLM-based agents.
Exceptional communication skills with the ability to build credibility with executive leadership as well as frontline staff.
Strong written communication abilities for documentation and daily client correspondence.

Nice to Have

Familiarity with SQL or light scripting capabilities.
Prior professional background in logistics, field services, or the moving industry.

Skills and Tools

SQL
LLM

About the Company

Supermove creates software and artificial intelligence platforms designed specifically for moving companies, tracking everything from billing and sales to operations and crews. Supported by investors including Andreessen Horowitz, the company serves single-location operators as well as massive franchise systems and van lines throughout North America. The platform integrates advanced voice agents and AI assistants to automate daily communications, streamline inboxes, and manage routine workflows.

How to Apply

To apply for this position, please visit the official company careers page on the Supermove website to submit your application and review the complete hiring process details.

Skills and tech stack

Questions candidates ask

Is this position remote?

Yes, this is a full-time remote role.

How many years of experience are required?

Candidates must have four or more years of experience in management consulting, enterprise implementation, technical account management, or similar client-facing environments.

What technical skills are helpful for this role?

Familiarity with SQL or light scripting is considered a plus, along with a strong foundational understanding of APIs, webhooks, and LLM-based agents.

What does the interview process look like?

The hiring process consists of an introductory call, a hiring manager interview, a case exercise focused on planning an enterprise rollout, and a final founder interview.

What type of technology does Supermove build?

Supermove builds specialized software and AI solutions for moving companies, helping them manage sales, billing, operations, and customer communications.

Ready to apply?

The application is on the official Supermove careers page.

Apply on company site