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Endpoint and Device Specialist

TempoUnited StatesIT
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
4 Sept 2026
Status
Open · checked 7d ago

About this role

The Endpoint and Device Specialist position at Tempo is a full-time remote role based in the United States, tailored for professionals with at least three years of IT operations experience who thrive in a distributed work setting. This role sits at the intersection of IT operations, security, and staff experience, focusing on the health, security, and lifecycle management of all company devices.

Role Overview

As an Endpoint and Device Specialist, you will ensure that every endpoint within the global fleet remains reliable, secure, and compliant from day one. You will serve as the primary expert for identity access and endpoint management, resolving escalated issues, administering tooling, and collaborating with Information Security. The position requires candidates to be based in North America and able to work core hours in the Eastern or Central time zone.

Key Responsibilities

Manage the entire endpoint device lifecycle, including procurement, provisioning, configuration, refresh, and secure retirement across macOS, Windows, Linux, and BYOD mobile devices.
Administer Unified Endpoint Management (UEM) tools to enforce compliance policies, encryption, patching, and configuration baselines.
Handle Okta single sign-on administration, managing application integrations, access policies, and provisioning.
Provide IT support via Jira Service Management (JSM), building workflows, automation, and request types to improve resolution times.
Oversee device onboarding and offboarding procedures to equip new hires and properly secure returned equipment.
Monitor and enforce endpoint security posture, including endpoint detection and response (EDR) and configuration hardening.
Maintain an accurate inventory of device assets, tracking warranties, compliance, and ownership.
Apply AI-assisted tooling and automation to streamline support triage, provisioning, and routine operations.
Partner with Information Security on audits, access reviews, and evidence collection.
Document operational runbooks, standards, and self-service resources to support company scaling.

Requirements

Three or more years of experience in endpoint management, IT operations, or desktop and device support, ideally in a remote-first setting.
Hands-on administration experience with Unified Endpoint Management tooling across macOS, Windows, iOS, iPadOS, Android, and Linux.
Practical background administering Okta SSO, including provisioning and application integrations.
Experience delivering IT support using Jira Service Management.
Solid understanding of endpoint security concepts such as EDR, disk encryption, and patch management.
Working knowledge of identity and access management principles.
Must be based in North America and able to work core hours in the Eastern or Central time zone.

Nice to Have

Scripting experience using languages such as Bash, PowerShell, or Python.
Background working in a SaaS or technology company environment.
Prior experience using AI tools or AI-assisted automation in IT workflows.

Skills and Tools

Unified Endpoint Management (UEM) tooling
Okta SSO
Jira Service Management (JSM)
Python, Bash, or PowerShell scripting
Endpoint security, EDR, and patch management

Salary and Benefits

Remote-first work environment with optional in-person meet-ups and international office travel
Unlimited vacation policy in most locations
Comprehensive health, dental, vision, and savings plans
Perks including work-from-home reimbursement and training reimbursement
Employee referral program and social activities

About the Company

Tempo creates integrated time management, resource planning, budget management, and reporting solutions trusted by organizations worldwide. Since 2007, the company has grown into a leading name in the Atlassian ecosystem, focused on helping modern teams work smarter and deliver value from vision to completion.

How to Apply

To apply for this position, please submit your resume in English on the official company careers page.

Skills and tech stack

Python

Questions candidates ask

Where is the Endpoint and Device Specialist position located?

This is a remote position based in the United States, though candidates must reside in North America and be able to work core hours in the Eastern or Central time zone.

What level of experience is required for this role?

Candidates need 3+ years of experience in endpoint management, IT operations, desktop or device support, preferably within a remote-first environment.

What technical tools will I be administering?

You will administer Unified Endpoint Management (UEM) tooling, Okta SSO, and Jira Service Management (JSM).

Is scripting required for this role?

Scripting experience with languages like Bash, PowerShell, or Python is listed as a strong plus.

What benefits does Tempo offer?

Tempo provides a remote-first work environment, unlimited vacation in most locations, health, dental, vision, savings plans, and WFH and training reimbursements.

Ready to apply?

The application is on the official Tempo careers page.

Apply on company site