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Director, Engineering (AI Patient Engagement Platform)

Care AccessUSA RemoteEngineering
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Salary
$180K - $230K USD
Job type
Full-time
Work mode
Remote
Experience
Senior · 7+ yrs
Posted
9 Oct 2026
Status
Open · checked 7d ago

About this role

Care Access seeks a Director of Engineering to lead the development of an intelligent AI Patient Engagement Agent in a hybrid capacity based out of Boston, Massachusetts. This leadership position is well-suited for an experienced engineering manager with a background in SaaS organizations who wants to improve clinical trial operations.

Role Overview

Care Access is hiring a Director of Engineering to guide the team building a voice- and messaging-capable AI Patient Engagement Agent. The role operates on a hybrid schedule, requiring one day per week in the Boston, Massachusetts office. The chosen leader will oversee roadmap execution, architectural design reviews, and the direct management of engineering managers and technical leads.

Key Responsibilities

Build configurable conversational workflows and intelligent logistics engines for multi-factor variables like time zones and safe-call windows.
Own the execution of the AI Patient Engagement engineering roadmap in partnership with product and design.
Provide hands-on architectural guidance for real-time voice, messaging, and data pipeline engines.
Manage sprint capacity, platform stability, technical debt, and agile CI/CD practices.
Directly manage, mentor, and grow engineering managers and tech leads through regular 1-on-1s and hiring.
Collaborate cross-functionally to translate complex technical concepts into updates for leadership.

Requirements

Proven experience as a manager of managers, directly leading and coaching engineering managers and technical leads.
Background in scalable cloud architecture, event-driven systems, API-first SaaS platforms, or workflow automation engines.
Track record of owning and shipping complex, data-intensive, or automation-heavy products.
Proficiency in Agile and Scrum methodologies, sprint planning, and CI/CD practices.
Active engagement in technical design reviews ensuring scalability and security.
Bachelor of Arts or Bachelor of Science degree from a college or university.
Minimum of 7 years of software engineering experience, including at least 3 years managing engineering teams.

Nice to Have

Experience or strong interest in conversational systems, telephony infrastructure, or AI and automation workflows.
Prior experience in HealthTech, Biotech, Clinical Trials, Life Sciences, or other regulated domains.

Skills and Tools

Cloud Architecture
Event-Driven Systems
API-First SaaS Platforms
Workflow Automation Engines
Telephony Infrastructure
Voice and SMS Integrations
Agile and Scrum
CI/CD Practices

Salary and Benefits

Expected pay range of $180,000 to $230,000 USD per year for full-time employment.
Paid Time Off and company-paid holidays.
Employer-paid medical, dental, and vision insurance plan options.
Health Savings Account and Flexible Spending Accounts with bi-weekly HSA employer contributions.
Company-paid short-term and long-term disability.
401(k) retirement plan with company match.

About the Company

Care Access operates research locations, mobile clinics, and employs clinicians globally to bring health services directly to communities facing barriers to care. Through initiatives like Future of Medicine and Difference Makers, the organization applies technology and partnerships to reshape clinical research.

How to Apply

Interested candidates should apply directly on the official Care Access careers page.

Skills and tech stack

Questions candidates ask

Where is this job located?

This is a hybrid role that requires working one day per week in the Boston, Massachusetts office.

What is the salary range for this position?

The expected pay range is $180,000 to $230,000 USD per year.

What are the minimum education and experience requirements?

Candidates must hold a BA or BS degree, have a minimum of 7 years of software engineering experience, and possess at least 3 years of experience managing engineering teams.

What benefits are included for full-time employees?

Benefits include paid time off, paid holidays, 100% employer-paid medical, dental, and vision insurance, HSA contributions, short and long-term disability, and a 401(k) plan with company match.

What is the primary focus of the engineering team for this role?

The team is engineering an intelligent, voice- and messaging-capable AI Patient Engagement Agent designed to handle standardized patient interactions, drive recruitment, manage appointments, and automate prescreening outreach.

Ready to apply?

The application is on the official Care Access careers page.

Apply on company site