About this role
This role suits an experienced customer enablement professional based in Austin, Texas, who wants to drive onboarding strategies and product adoption for insurance technology clients. The Customer Enablement Specialist position at ePayPolicy involves shaping digital-first onboarding experiences, creating educational materials, and partnering with internal teams to accelerate platform utilization.
Role Overview
The Customer Enablement Specialist position is part of a newly formed team at ePayPolicy located in Austin, TX. The professional in this role will guide small, mid-market, and enterprise clients through various stages of the customer lifecycle, utilizing data and automated tools to improve onboarding efficiency and ongoing feature adoption.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
About the Company
ePayPolicy was founded in 2014 and is based in Austin, TX. The company provides payment tools for over 10,000 insurance companies, helping them move from manual payment collection to online ACH and credit card payment pages, point-of-sale financing, and check reconciliation tools.
How to Apply
Interested candidates should apply on the official company careers page.
Skills and tech stack
Questions candidates ask
Where is the job located?
The role is based in Austin, TX, operating on a hybrid schedule determined by each team and manager.
How many years of experience are required?
Candidates must have three or more years of experience in technology enablement assisting pre- and post-sales teams.
What tools and software are used in this role?
The position requires proficiency in Google Suite products, Microsoft Office, and Large Language Models for content creation.
Is industry experience required?
Familiarity with the insurance or payments industry is listed as a plus, not a strict requirement.