AI Workflow Automation & Business Systems Specialist (Microsoft Power Automate & Zendesk AI)
About this role
The AI Workflow Automation & Business Systems Specialist (Microsoft Power Automate & Zendesk AI) is a full-time remote role based in the Philippines that requires daily overlap with US Pacific Standard Time and suits a practical, mid-level implementer focused on business processes. This position involves combining e-commerce content, AI-powered creative production, customer-service technology, and workflow automation to support business operations.
Role Overview
The company is an established, fast-growing e-commerce business with over a century of enterprise history scaling its presence across major marketplaces like Amazon and Walmart. The business is heavily investing in AI to accelerate product expansion, improve customer support, and streamline operations. The role focuses on practical implementation, continuous learning, and process improvement within a long-term career environment.
Key Responsibilities
Requirements
Skills and Tools
About the Company
The employer is an established, fast-growing e-commerce business with over a century of enterprise history. Scaling its presence across major marketplaces such as Amazon and Walmart, the company invests heavily in AI to accelerate product expansion, enhance customer support, and streamline business operations. The organization values long-term partnerships and seeks individuals who want to build lasting careers, develop deep product and customer knowledge, and grow alongside the business.
How to Apply
Apply on the official company careers page.
Skills and tech stack
Questions candidates ask
What is the location and schedule requirement for this role?
The position is fully remote from the Philippines. It requires a daily schedule overlap of 3 to 4 hours with US Pacific Standard Time (PST).
What tools and platforms will I use in this position?
You will use workflow automation and AI platforms such as Make.com, Microsoft Power Automate, n8n, Zapier, OpenAI/ChatGPT, and Google AI Studio/Gemini, along with customer service technology like Zendesk.
Is expert-level familiarity with Amazon and Walmart required?
Expert-level familiarity with Amazon and Walmart is not required, though familiarity is helpful as the role supports marketplace operations and coordinates with external specialists.
What kind of products does the business focus on?
The company focuses on furniture, home products, interior environments, and product design.