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AI Transformation Lead

broccoliSan FranciscoStrategy and Operations
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Salary
Not listed
Job type
Full-time
Experience
Senior · 4+ yrs
Posted
14 Sept 2026
Status
Open · checked 8d ago

About this role

Broccoli is hiring an AI Transformation Lead in San Francisco to manage customer rollouts and drive platform adoption. This hands-on position suits a professional with implementation experience who wants to help home service contractors integrate AI systems.

Role Overview

Broccoli seeks an AI Customer Strategy Lead to guide customers from a signed contract to full platform utilization. Working in San Francisco, the person in this role will configure the system, drive adoption among front office staff and technicians, and measure concrete business impact. This position involves managing multiple customer accounts simultaneously and partnering with forward-deployed engineers to ensure successful implementations.

Key Responsibilities

Take charge of the entire customer rollout process from scoping and configuration to launch and adoption across front office personnel, technicians, and multiple locations.
Analyze individual customer operating models to configure the platform to match their unique workflows.
Drive deep platform utilization and measure tangible results including return on investment, revenue generation, conversion rates, and labor savings.
Manage a portfolio of simultaneous customer rollouts to keep go-live timelines and value realization on track.
Serve as the primary trusted partner for customers, maintaining daily relationships and delivering performance reporting to leadership.
Collaborate directly with forward-deployed engineers who handle deep technical builds while managing the customer relationship and configuration outcomes.
Develop repeatable field practices and delivery playbooks to support company scaling.
Translate field insights and customer feedback into product roadmap signals.

Requirements

Possess 4 to 8 plus years of experience in onboarding, implementation, deployment, or platform migration within high-growth software or operations-focused organizations.
Background in technology-transformation or systems-implementation consulting with hands-on rollout experience, or a technical background focused on customer business outcomes.
Demonstrated track record of achieving customer go-live and adoption across portfolio accounts, particularly with small-to-medium business or multi-location operators.
Proven record of measurable impact across adoption, retention, time-to-value, revenue growth, or operational improvements.
Strong data analysis capabilities to extract numbers, demonstrate impact, and communicate performance narratives.
Ability to establish credibility and trust with both senior executives and frontline shop operators.
Possess an AI-native mindset with daily usage of artificial intelligence tools and an intuition for operational transformation.
Ability to work in person five days a week in San Francisco.

Nice to Have

Prior ownership of major product rollouts or platform migrations across multiple locations and customers.
Industry background in home services, field services, restaurants, retail, or other small business-dense sectors.
Previous startup work experience.

Skills and Tools

ServiceTitan
AI tools and platforms

About the Company

Broccoli builds artificial intelligence teammates for contractors in plumbing, HVAC, and electrical fields to replace fragmented software and repetitive manual tasks. The platform handles phone calls, appointment scheduling, customer follow-ups, and revenue recovery while integrating with tools like ServiceTitan. Founded after visiting over 140 contractors to understand operational needs, the company serves hundreds of clients, has reached over $15 million in annual recurring revenue in under two years, and is backed by Y Combinator and Khosla Ventures.

How to Apply

Candidates should apply on the official company careers page.

Skills and tech stack

ServiceTitanAI

Questions candidates ask

What is the location of this job?

The position is based in San Francisco and requires working in person five days a week.

How much experience is required for the AI Transformation Lead role?

The role requires 4 to 8 plus years of experience in implementation, onboarding, deployment, or platform migration.

What kind of industries does Broccoli serve?

Broccoli partners with electrical, plumbing, and HVAC contractors, as well as broader home services and multi-location operators.

Will this role write code or handle technical builds?

No, forward-deployed engineers handle the deep technical build, while the AI Transformation Lead owns the customer relationship, configuration, and outcome.

Is startup experience required?

Startup experience is listed as a nice-to-have bonus point rather than a strict requirement.

Ready to apply?

The application is on the official broccoli careers page.

Apply on company site