About this role
Remote with a preference for East Coast candidates, this full-time AI Specialist position involves managing customer support and claims automation. The role suits professionals with specific hands-on experience in AI workflow tuning and customer service platforms who want to shape pet healthcare technology.
Role Overview
This position requires managing and evolving the daily performance of automated systems for customer support and claims. The professional in this role oversees production AI workflows, adjusts prompts, and enhances internal tools like Zendesk to deliver personalized, data-driven responses for pet parents.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
About the Company
Established in 2017 by female founders, Wagmo is headquartered in New York City and operates as a modern pet healthcare enterprise. The company provides pet wellness plans, emergency coverage, and telehealth guidance through employer partnerships.
How to Apply
To apply for this position, visit the official Wagmo company careers page.
Skills and tech stack
Questions candidates ask
Where is the AI Specialist position located?
This is a remote role open to individuals based in the United States, with a preference for candidates located in the Eastern Time zone.
What is the salary and compensation structure for this job?
The position offers a salary between $100K and $120K alongside equity.
How many years of experience are required?
Candidates must have 3 or more years of hands-on experience building and improving AI-powered workflows and automation.
Is software engineering experience mandatory for this role?
No, software engineering experience is not required, though comfort with technical tools, APIs, and evaluation platforms like LangSmith is necessary.
What benefits are provided by Wagmo?
Benefits include comprehensive health, dental, and vision coverage, 401(k) matching, unlimited PTO, parental leave, company-paid pet wellness and insurance plans, and an annual retreat.