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AI Automation Specialist

blp-digitalMunichProject Management
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Experience
Entry
Posted
28 Sept 2026
Status
Open · checked 8d ago

About this role

AI Automation Specialist at blp-digital is a full-time position based in Munich or Cologne, featuring an onboarding period in Zurich and suiting professionals with up to 2 years of experience. This role focuses on hands-on automation tuning, customer engagement, and driving business process autonomy for global enterprise clients.

Role Overview

The AI Automation Specialist works directly on the automation platform, configuring and tuning intelligent agents for specific enterprise customers. Based in Munich or Cologne, the role requires an initial onboarding period of at least one month at the central Zurich headquarters. Following onboarding, the position involves working from a home location alongside regular travel to customer sites across the DACH region and periodic team visits in Zurich.

Key Responsibilities

Configure and tune intelligent agents to align with specific customer documents and core business processes.
Drive the post-go-live phase to achieve target automation rates and execute scheduled automation sprints.
Resolve open questions raised by the AI regarding business logic by consulting directly with clients to establish permanent rules.
Investigate the root causes of automation bottlenecks, distinguishing between master data issues, process rules, and user habits.
Maintain customer health metrics, act as the escalation point for live accounts, and challenge outdated process rules.
Enable customer core teams to resolve recurring issues independently and identify account expansion opportunities.
Monitor service consumption against agreed budgets and scope additional paid services.

Requirements

Bachelor's or Master's degree in Economics, Business, Information Systems, Engineering, or a related field, or equivalent experience as a strong career changer.
Up to 2 years of professional experience, including internships, working student positions, or initial analytical roles.
Structured and analytical work approach with a solid command of Excel or equivalent tools.
Understanding of core business processes such as P2P and O2C.

Skills and Tools

Excel
AI agents configuration and tuning
Process excellence and pattern recognition

About the Company

blp-digital is a rapidly growing SaaS scale-up headquartered on Bahnhofstrasse in Zurich, Switzerland, with an expanding footprint across Europe and North America. The company provides an agentic automation platform that helps finance and operations teams eliminate manual tasks. BLP remains majority employee-owned with a minority growth investment from Goldman Sachs, serving over 550 enterprise customers, including Fortune 500 companies.

How to Apply

Applicants should apply directly on the official company careers page.

Skills and tech stack

Questions candidates ask

Where is the AI Automation Specialist position located?

The role is a full-time position based in Munich or Cologne. It includes a mandatory onboarding period of at least one month at the headquarters in central Zurich, followed by remote work from home and regular visits to customers across the DACH region.

How much experience is required for this role?

The AI Automation Specialist level typically requires up to 2 years of professional experience, which can include internships, working student roles, or initial analytical jobs.

What educational background is expected?

Candidates typically hold a Bachelor's or Master's degree in Business, Economics, Information Systems, Engineering, or a related field, though strong career changers are also welcome.

What travel or in-person requirements are involved?

Aside from the initial month-long onboarding in Zurich, the role involves regular visits to customer sites across the DACH region. Additionally, employees regularly spend time in person in Zurich and at other hubs for team days, all-hands meetings, and offsites, which are financially supported by the company.

What does the core work of an AI Automation Specialist entail?

The role involves hands-on configuration and tuning of AI agents, running automation sprints, resolving exceptions by consulting with clients on business logic, and driving customers from initial go-live to high automation rates.

Ready to apply?

The application is on the official blp-digital careers page.

Apply on company site