About this role
Acquia develops the open-source Drupal-backed Digital Experience Platform that enables global organizations to build digital products and services. The Partner Operations & AI Automation Manager will lead operational excellence, design automated workflows, and manage partner programs. This position sits within a global remote team in Costa Rica, focusing on scaling business processes through technology.
The ideal person combines strategic business analysis with the technical ability to build AI-powered solutions using modern tooling. A strong candidate thrives in a fast-paced environment, navigates ambiguity independently, and communicates effectively with both technical and non-technical stakeholders across the organization.
What you will do
- Identify operational bottlenecks and design end-to-end process improvements for partner and internal workflows.
- Design, build, and deploy AI agents and automated operational workflows to reduce manual effort.
- Manage the maintenance, configuration, and optimization of core tools including Salesforce, Jira, and the Partner Portal.
- Lead project planning and cross-functional execution for major initiatives such as the Partner Portal rebuild.
- Analyze data across multiple business systems to support strategic partner program decision-making and measure efficiency.
- Partner with Channel, Salesforce, and Engineering teams to articulate operational requirements and solutions.
What you need
- Bring at least 5 years of professional experience in business systems management, sales operations, process improvement, or partner management.
- Demonstrate hands-on experience designing, building, and deploying AI agents and automated workflows.
- Possess deep working knowledge of Salesforce, including reports, dashboards, and workflow logic.
- Show proficiency in Jira for project and issue tracking, workflow configuration, and team coordination.
- Exhibit strong analytical and problem-solving skills with the ability to navigate unstructured data independently.
- Provide excellent written and verbal communication skills for cross-functional collaboration and stakeholder management.
Nice to have
- Familiarity with Drupal or Drupal PaaS
- Experience working with enterprise BI and reporting software such as Domo
Skills and tech stack
Questions candidates ask
Where is the role located?
This is a remote position based in Costa Rica. Acquia operates as a global company with employees located in more than 30 countries.
What tools and platforms will I be working with?
You will use AI tooling including Claude and Gemini, along with Salesforce, Jira, Crossbeam, and the Partner Portal. Familiarity with Drupal PaaS and enterprise BI software like Domo is also relevant.
What kind of experience is required for this position?
The role requires five or more years of experience working in business systems management, sales operations, process improvement, or partner management. Candidates must also have hands-on experience building and deploying AI agents or automated workflows.