Role Overview
Aurora Solar is seeking a remote Mid-Market Account Manager to own and grow a high-volume portfolio of solar professionals across the United States. This full-time position suits experienced account management professionals who excel at combining customer success strategies with automated workflows and AI tooling.
Key Responsibilities
Own and grow a high-volume portfolio of accounts within the Scaled Account Management segment, driving retention, early renewal upsells, and expansion.
Act as the primary relationship owner for customers valued between approximately $25K and $50K ARR, ensuring timely and relevant engagement at scale.
Operationalize and continuously improve AI-assisted workflows supporting customer onboarding, ramp acceleration, health monitoring, and upsell identification.
Identify and address ramping risk signals early to ensure new accounts reach utilization thresholds during the ramp window.
Detect usage-based signals and coordinate with Account Executives and Enterprise Account Managers on expansion motions.
Maintain clean and structured Salesforce data, including contact hygiene and renewal timelines, to support reliable AI-driven workflows.
Partner with GTM Operations to test and refine tooling, document processes, and build repeatable playbooks.
Route recurring customer questions and product feedback to appropriate internal teams while advocating for the customer internally.
Requirements
Bring at least 2 years of professional experience in Account Management, Customer Success, or Sales, ideally within a SaaS or clean tech environment.
Demonstrate a proven ability to manage a high-volume book of business with strong retention and upsell outcomes.
Show comfort in building and executing structured workflows and system designs.
Possess experience using Salesforce or similar CRM tools with a strong daily habit of data hygiene.
Exhibit the ability to identify account health signals and act on risk indicators proactively.
Display strong written communication skills capable of crafting personal-feeling outreach at scale.
Demonstrate collaborative instincts for working cross-functional with Sales, RevOps, Support, Product, and GTM Operations.
Nice to Have
Practical experience working with AI tools, AI agent platforms, or automation tools within a professional workflow.
Background in solar, clean energy, or construction technology, with an understanding of the contractor and installer market.
Prior experience in high-growth SaaS environments where processes required building rather than just following.
Familiarity with credit-based, usage-based, or tiered SaaS pricing models.
Experience contributing to internal documentation, playbooks, or knowledge bases.
Skills and Tools
Account Management and Customer Success
Salesforce or similar CRM management
AI-assisted workflows and automation tools
Data hygiene and health monitoring
Written communication and cross-functional collaboration
Salary and Benefits
Annual salary range of $62,800 to $93,500 USD
Flexible Paid Time Off (PTO)
Parental leave options
Work From Home (WFH) and coworking stipends
Energize Fridays and connectivity stipends
Learning and development opportunities
Medical, dental, and vision insurance coverage
About the Company
Aurora Solar provides award-winning software that equips solar professionals with data and technology to simplify and predict solar adoption. Recognized as one of the best remote companies by BuiltIn.com and certified as a green business in San Francisco, the organization unites global teams to support the transition to solar energy for all.
How to Apply
Interested candidates should submit their application directly on the official Aurora Solar careers page.
