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Account Manager, Commercial (North America)

falSan FranciscoSales
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Salary
$91K - $105K USD
Job type
Full-time
Posted
17 Oct 2025
Status
Open · checked 7d ago

About this role

The Commercial Account Manager position at fal in San Francisco is a full-time sales role focused on managing customer relationships, renewals, and revenue growth within the commercial segment. This opportunity suits an organized professional who thrives at the intersection of client retention, commercial negotiations, and operational excellence.

Role Overview

The Commercial Account Management team at fal is essential for driving long-term customer success and expanding account value. The person in this position will oversee the entire customer journey, focusing heavily on retention, contract execution, and identifying fresh workloads. By acting as the primary owner of the account relationship, the individual will evangelize the platform and deliver an exceptional experience to commercial clients.

Key Responsibilities

Lead comprehensive renewal and recontracting cycles from initial contact to final signature to secure on-time renewals and increase commitments.
Clearly communicate the platform's impact, return on investment, and various use cases to reinforce positive client outcomes.
Discover new workloads and promote new capabilities in partnership with customers to grow account value.
Maintain precise forecasting practices and keep reporting tools updated regularly.
Follow and refine existing sales playbooks to maximize operational efficiency.

Requirements

Professional background in a SaaS renewals, account management, or customer success capacity with a measurable quota or retention target.
Demonstrated expertise in contract management, deal structuring, and negotiation, including navigating legal and security reviews.
Ability to manage a large portfolio of client renewals efficiently while building trusted relationships.
Required proficiency in Salesforce.
Strong communication skills paired with a collaborative, feedback-driven mindset.

Nice to Have

Previous experience working with data infrastructure or AI platforms.

Skills and Tools

Salesforce
Slack
Hex
Gong
Apollo
Contract negotiation
Account forecasting
Customer retention

Salary and Benefits

Base salary ranging from $91,000 to $105,000 per year.
On-Target Earnings (OTE) between $130,000 and $150,000.
Equity options and comprehensive benefits package.
Health, dental, and vision insurance for U.S. employees.
Visa sponsorship and relocation assistance to San Francisco.
Regular team events, offsites, and opportunities for continuous learning.

About the Company

fal is a generative media ecosystem that supplies infrastructure, model access, and tools for enterprises and developers to build AI products at scale. The platform unifies high-performance orchestration, inference, and observability to help teams transition smoothly from initial concept to production.

How to Apply

Interested candidates should visit the official fal careers page to submit an application for this role.

Questions candidates ask

What is the location of the Commercial Account Manager role?

The position is based in downtown San Francisco, California.

What is the compensation package for this position?

The base salary ranges from $91,000 to $105,000 per year, with an OTE between $130,000 and $150,000, plus equity and comprehensive benefits.

What software tools are used in this role?

The role utilizes Salesforce, Slack, Hex, Gong, and Apollo, with mandatory proficiency required in Salesforce.

Is visa sponsorship available?

Yes, fal offers visa sponsorship and relocation assistance to San Francisco.

What are the primary duties of the Account Manager?

The Account Manager oversees retention and growth, manages end-to-end contract lifecycles, articulates platform ROI, discovers new client workloads, and maintains disciplined sales forecasting.

Ready to apply?

The application is on the official fal careers page.

Apply on company site