Dialpad

Dialpad is an artificial intelligence platform for customer experience, designed to resolve customer problems in real time across voice and digital channels. The company builds AI agents that learn from human agents and improve with each interaction to help organizations understand customers, improve experiences, and increase operational efficiencies. Dialpad's single platform combines AI and human agents with shared context to resolve issues, advance deals, and automate busywork while facilitating seamless handovers to humans when necessary. Its customers include brands such as Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, and the company is backed by investors including Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Internally, Dialpad integrates artificial intelligence into its own daily workflows to help employees operate faster and achieve more. The organization looks for candidates who embody its core traits of being scrappy, curious, optimistic, persistent, and empathetic. Teams operate with a focus on turning conversations into insight and action for both customers and internal operations, requiring high standards and significant ambition across its workforce.

The current open roles at Dialpad indicate that the company is building engineering, AI, and business strategy teams with senior-level talent. Open positions include senior software engineering, artificial intelligence engineering focusing on inference and systems, and business value consulting centered on Agentic AI. These roles are geographically distributed across locations including Kitchener and Vancouver in Canada, and Austin in the United States.