BetterHelp

BetterHelp operates an online therapy service connecting individuals, couples, and teens with licensed, board-accredited therapists. Founded in 2013, the company provides a digital platform where users can communicate with professional counselors, psychologists, and social workers through messaging, chat, audio, and video sessions. The service serves clients seeking support for a range of issues including depression, anxiety, relationships, grief, and trauma, offering alternative access to mental health care without requiring in-office visits.

To support its operations and product offerings, the company employs a data and engineering team that utilizes machine learning and optimization models. Engineers and data scientists collaborate to design, build, and productionize scalable machine learning capabilities and data-driven initiatives. These technical systems are integrated into the platform to power products, support user matching, and scale the delivery of online mental health services across a global user base.